How to Sign in and Withdraw from WhiteBIT

How to Sign in to WhiteBIT

How to Sign in to WhiteBIT Account by Email

Step 1: To enter your WhiteBIT Account, you must first navigate to the WhiteBIit website. Then, click on the "Log in" button in the top right corner of the page.
Step 2: Enter your WhiteBIT E-mail and Password. Then click on the “Continue” button.

Note: If you have enabled two-factor authentication (2FA), you will also need to enter your 2FA code.

Please be aware that when signing in from a new device, you must enter the code sent to your email if 2FA is not enabled on your account. As a result, the account is more secure.

Done! You will be automatically redirected to your account. This is the main screen that you see upon signing in.

How to Sign in to WhiteBIT by using Web3

Using a Web3 wallet, you can access your Exchange account sign in credentials.

1. You must click the "Log in with Web3" button after connecting to the login page.

2. Choose the wallet you wish to use to sign in from the window that opens.

3. Enter the 2FA code as the final step after verifying your wallet. 

How to Sign in to WhiteBIT using Metamask

Open your web browser and navigate to WhiteBIT Exchange to access the WhiteBIT website.

1. On the page, click the [Log in] button in the upper right corner.

2. Choose Log in with Web3 and Metamask.


3. Click "Next" on the connecting interface that appears.

4. You’ll be prompted to link your MetaMask account to WhiteBIT. Press "Connect" to verify.

5. There will be a Signature request, and you need to confirm by clicking "Sign".

6. Following that, if you see this homepage interface, MetaMask and WhiteBIT have successfully connected.

How to Sign in to WhiteBIT App

Step 1: Download the WhiteBIT App on your mobile device from the App Store or Android Store.

Step 2: Press the "Log in" button in the top right corner of the page.

Step 3: Enter your WhiteBIT email and password. Choose "Continue".

Step 4: You will receive a verification code email from WhiteBIT. Enter the code to confirm your account

Step 5: Create a PIN code for yourself to sign in to the WhitBit app. Alternatively, if you choose not to create one, kindly tap on "Cancel".

This is the main screen that you see upon signing in.

Completed! Your account will be accessible to you automatically.

Note: You can only sign in when you have an account.

How to Sign in to WhiteBIT by QR code

You can use the WhiteBIT mobile application to access your account on the web version of our exchange. You must scan the QR code in order to do this.


Please be aware that the Security section of your account settings allows you to enable or disable the QR code sign in feature.
 

1. Get the WhiteBIT app on your phone. A button to scan the code is located in the top-right corner of the screen.

2. When you click on it, a camera window opens. The QR code on your screen needs to be pointed at with your smartphone’s camera.

NOTE: The code is updated if you hold your cursor over the Refresh button for ten seconds.

3. The next step is to click the Confirm button in the mobile application to validate your sign in.

This is the main screen  that you see upon signing in.

Completed! Your account will be accessible to you automatically.

How to Sign in to a Sub-Account on WhiteBIT

You can use the WhiteBIT mobile app or website to switch to the Sub-Account. 

To accomplish this on the website, use these two options. 

Option 1:

In the upper-right corner, click the account icon. From the list of Created Sub-Accounts, choose your Sub-Account by clicking on Main Account.


Option 2:

Simply follow the guidelines listed below:

1. Select "Sub-Account" under "Settings" and "General Settings".

2. Click the "Switch" button to sign in after selecting the Sub-Account from the list of Created Sub-Accounts.

In the WhiteBIT app, you can also click on the Main Account and choose a Sub-Account from the list, or you can take one of the following actions to switch to a Sub-Account: 

1. Select "Sub-Account" under "Account".

2. From the list of accounts in your account, choose the sub-account and click the Sub-Account Label. To access the Sub-Account, tap the "Switch" button.

You can now use your WhiteBIT Sub-Account to trade!
 

Frequently Asked Questions (FAQ)

What precautions should I take to avoid falling victim to phishing attempts related to my WhiteBIT account?

• Verify website URLs before signing in.

• Avoid clicking on suspicious links or pop-ups.

• Never share sign-in credentials via email or messages.
   

What steps should I follow for account recovery if I forget my WhiteBIT password or lose my 2FA device?

• Familiarize yourself with WhiteBIT’s account recovery process.

• Verify identity through alternate means (email verification, security questions).

• Contact customer support if additional assistance is needed.

 

What is 2FA, and why is it important?

An extra layer of account security is provided by two-factor authentication (2FA). It guarantees that, even in the event that a hacker obtains your password, you are the only one with access to your account. After 2FA is enabled, in addition to your password—which changes every 30 seconds—you will also need to enter a six-digit authentication code in an authenticator app to access your account.
 

How to Withdraw Cryptocurrency from WhiteBIT

Withdraw Cryptocurrency from WhiteBIT (Web)

Before withdrawing cryptocurrency from WhiteBIT, ensure you have the desired asset in your “Main” balance. You can transfer money directly between balances on the "Balances" page if it is not on the "Main" balance.

Step 1: To transfer a currency, simply click the "Transfer" button to the right of the ticker for that currency.

Step 2: Next, choose a transfer from the "Trading" or "Collateral" balance to the "Main" balance from the drop-down list, enter the asset’s amount to be moved, and click "Confirm". We’ll respond to your request right away. Please be aware that when you confirm the withdrawal, the system will automatically prompt you to transfer your funds from the "Trading" or "Collateral" balance, even if they are not on the "Main" balance.

As soon as the money is in the "Main" balance, you can begin taking withdrawals. Using Tether (USDT) as an example, let’s examine how to withdraw money from WhiteBIT to a different platform step-by-step.

Step 3: Please note the following important points:

• In the withdrawal window, always check the list of networks (token standards, respectively) that are supported on WhiteBIT. And make sure that the network through which you are going to make the withdrawal is supported on the receiving side. You can also check the network browser of each individual coin by clicking on the chain icon next to the ticker on the balances page.

• Verify that the withdrawal address you entered is accurate for the applicable network.
• Take note of a memo (destination tag) for certain currencies, like Stellar (XLM) and Ripple (XRP). Funds must be correctly entered into the memo in order for your balance to be credited after the withdrawal. Nevertheless, type "12345" in the relevant field if the recipient does not need a memo.

Exercise caution! During a transaction, if you enter false information, your assets might be lost forever. Before completing each transaction, please confirm that the information you use to withdraw your funds is accurate.

1. Navigating to the withdrawal form

Click on "Balances" from the top menu of the website, and then choose "Total" or "Main".

Click the "Withdraw" button after locating the currency using the ticker symbol USDT. As an alternative, you can pick the required asset from the drop-down list by using the "Withdraw" button located in the top-right corner of the balance sheet page.

2. Filling out the withdrawal form

Examine the crucial details located at the top of the withdrawal window. Kindly indicate the amount of the withdrawal, the network the withdrawal will be made through, and the address (found on the receiving platform) to which the funds will be sent.

Please be aware of the fee and minimum withdrawal amount (you can use the switch to add or subtract the fee from the amount entered). Additionally, by entering the ticker of the desired coin in the search box on the "Fees" page, you can find information about the minimum amount and fee for each coin network.

Next, select "Continue" from the menu.
 

3. Withdrawal confirmation

If two-factor authentication is enabled, you must use 2FA and a code sent to the email associated with your WhiteBIT account to confirm the withdrawal.

The code you receive in the email is only good for 180 seconds, so please be aware of that. Kindly fill it out in the relevant withdrawal window field and choose "Confirm withdrawal request".

Important: We advise adding the email address [email protected] to your contact list, trusted sender list, or whitelist in your email settings if you have not received an email from WhiteBIT containing a code or if you have received it too late. Additionally, transfer all WhiteBIT emails from your promotions and spam folders to your inbox.
 

4. Checking withdrawal status

If you’re using the mobile app, select "Withdrawal" after finding USDT in "Wallet" (Exchange mode). Then follow the previous instruction in a similar manner. You can also read our article on using the WhiteBIT app to withdraw cryptocurrency.

Typically, withdrawals take anywhere from one minute to an hour. There could be an exception if the network is too busy. Please contact our support team if you are experiencing issues with a money withdrawal.
 

Withdraw Cryptocurrency from WhiteBIT (App)

Prior to making a withdrawal, confirm that your money is in the "Main" balance. Using the "Transfer" button on the "Wallet" tab, balance transfers are done manually.

Choose the currency that you want to send over. Next, choose a transfer from the "Trading" or "Collateral" balance to the "Main" balance from the drop-down list, enter the asset’s amount to be moved, and click "Continue". We’ll respond to your request right away. Please be aware that when you confirm the withdrawal, the system will automatically prompt you to transfer your funds from the "Trading" or "Collateral" balance, even if they are not on the "Main" balance.

Once the money is on the "Main" balance, you can start the withdrawal process. Using Tether coin (USDT) as an example, let’s walk through the process of withdrawing money from WhiteBIT to another platform within the app.

Please take note of these crucial points:

Always refer to the list of networks (or token standards, if applicable) that WhiteBIT supports in the output window. Additionally, confirm that the network you plan to withdraw from is supported by the recipient. By selecting the "Explorers" button after clicking on the coin’s ticker in the "Wallet" tab, you can also view the network browser for each coin. 
 
Verify that the withdrawal address you entered is accurate for the applicable network.

Take note of a memo (destination tag) for certain currencies, like Stellar (XLM) and Ripple (XRP). Funds must be correctly entered into the memo in order for your balance to be credited after the withdrawal. Nevertheless, type "12345" in the relevant field if the recipient does not need a memo.

Exercise caution! During a transaction, if you enter false information, your assets might be lost forever. Before completing each transaction, please confirm that the information you use to withdraw your funds is accurate.

1. Navigating to the withdrawal form.

In the "Wallet" tab, click the "Withdraw" button and choose USDT from the available coin list.


2. Filling out the withdrawal form.

Examine the crucial details located at the top of the withdrawal window. If necessary, choose the network, enter the withdrawal address (or scan the address’s QR code on the receiving platform), enter the amount, and press the "Withdrawal request" button.

Please be aware of the fee and minimum withdrawal amount (you can use the switch to add or subtract the fee from the amount entered). Additionally, by entering the ticker of the desired coin in the search box on the "Fees" page, you can find information about the minimum amount and fee for each coin network.

3. Confirming the withdrawal.

An email will be sent to you. You will need to enter the code specified in the email in order to confirm and create a withdrawal request. The validity of this code is for 180 seconds.

Furthermore, in order to validate the withdrawal, you will need to input a code from the authenticator app if you have two-factor authentication (2FA) enabled.

Important: We advise adding the email address [email protected] to your contact list, trusted sender list, or whitelist in your email settings if you have not received an email from WhiteBIT containing a code or if you have received it too late. Additionally, transfer all WhiteBIT emails from your promotions and spam folders to your inbox.

4. Checking withdrawal status

Funds are deducted from the "Main" balance of your WhiteBIT account and are shown in the "History" (the "Withdraw" tab).


Typically, withdrawals take anywhere from one minute to an hour. There could be an exception if the network is too busy. 

How to Withdraw National Currency on WhiteBIT

Withdrawing National Currency on WhiteBIT (Web)

Make sure the funds are in your main balance before attempting to withdraw them. Click the "Balances" drop-down menu and choose "Main" or "Total".

Select "National currency" to view the list of all national currencies that are available on the exchange.

The drop-down list will appear when you click the "Withdraw" button next to the currency you have chosen.

What appears in the window after it opens is:

1. A list with a drop-down for fast currency conversion.
2. The total amount of money in your main account, your open orders, and your total balance.
3. a list of assets that can be clicked to open the trading page.
4. Merchants that are available for withdrawal. The following fields will vary based on the merchant you select.
5. An input field requiring you to enter the desired withdrawal amount.
6. You will be able to withdraw the full amount if this toggle button is enabled. The fee will be automatically subtracted from the total amount if this button is off.
7. The amount deducted from your balance will be shown in the "I’m sending" field. The amount that you will receive in your account after deducting the fee will be shown in the "I’ll receive" field.
8. Once you have completed all the required fields in the withdrawal window, clicking this button will take you to the payment page using the payment method you have chosen.

Once you have taken all the required actions, you must validate the money withdrawal. An email containing a 180-second valid confirmation code will be sent to you. To confirm your withdrawal, you will also need to enter the code from the authenticator application you are using if you have two-factor authentication (2FA) enabled.

You can view the fees as well as the minimum and maximum amounts that can be withheld from each transaction on the "Fees" page. The daily maximum that can be withdrawn is displayed on the withdrawal form. Note that the recipient party has the right to impose restrictions and charge a fee.

The cash withdrawal process typically takes one minute to an hour. Nevertheless, the time may change based on the payment method that is chosen.
 

Withdrawing National Currency on WhiteBIT (App)

Make sure the funds are in your main balance before attempting to withdraw them.

Select the "Wallet" tab when in exchange mode. Click on the currency you wish to withdraw after choosing it in the "General" or "Main" window. Click the "Withdraw" button in the resulting window to open a form for creating a withdrawal.

The application window displays the following:

1. A drop-down menu for rapid currency conversion.
2. The withdrawal payment methods that are available. The fields below may vary based on the payment method selected.
3. The withdrawal amount field is where you must enter the desired amount.
4. The fee will be deducted from the amount you wish to withdraw if this button is clicked. The fee will be automatically deducted from the total amount if this function is disabled.
5. The amount deducted from your balance will be shown in the "I’m sending" field. The amount that you will receive in your account, including the fee, will be shown in the "I’ll receive" field.
6. Once you have completed all the required fields in the withdrawal window, clicking this button will take you to the page where you can make your payment using the chosen payment method.

Once you have taken all the required actions, you must validate the withdrawal. An email containing a 180-second valid confirmation code will be sent to you. To confirm your withdrawal, you will also need to enter the code from the authenticator application you are using if you have two-factor authentication (2FA) enabled.

On the "Fees" page, you can view the fees as well as the minimum and maximum amount that can be withdrawn for each transaction. Click the "WhiteBIT info" button when the "Account" tab is open to accomplish this.



You can also ascertain the daily withdrawal limit while generating a withdrawal request. Note that the recipient party has the right to impose restrictions and charge a fee.

The cash withdrawal process typically takes one minute to an hour. Nevertheless, the time may change based on the payment method that is chosen.

How to Withdraw Funds using Visa/MasterCard on WhiteBIT

Withdrawal of Funds using Visa/MasterCard on WhiteBIT (Web)

With our exchange, you can withdraw money in a few different ways, but Checkout is the most widely used.

An international payment service that facilitates safe financial transactions is called Checkout.com. It specializes in online payments and provides a broad range of financial services.


The platform’s checkout offers quick fund withdrawals in a number of currencies, including EUR, USD, TRY, GBP, PLN, BGN, and CZK. Let’s examine how to make withdrawals from the exchange using this method.

The amount of the withdrawal fee via the Checkout service can range from 1.5% to 3.5%, contingent upon the card issuer’s location. Take note of the current charge.

1. Navigate to the "Balance" tab. Select the currency you wish to take out of your Total or Main balance (for example, EUR).

2. Choose the EUR Checkout Visa/Mastercard option.

3. Choose a saved card by clicking on it, or add the card you want to use to withdraw money.

4. Put in the necessary sum. The fee amount and the credited amount are displayed. Select "Continue".

5. Examine the data in the confirmation window with great care. Enter both the authentication code and the code that was sent to your email. If everything is in order, click "Confirm withdrawal request".

Within 48 hours, the system processes the request for a fund withdrawal. A simple and quick way to convert your cryptocurrency profits into fiat money is to use Checkout for withdrawals. Quickly and safely take out cash while you determine how comfortable you are!
 

Withdrawal of Funds Using Visa/MasterCard on WhiteBIT (App)

In the "Wallet" tab, click the "Main"-"Withdraw" button and choose the currency you wish to take out.

2. Choose the EUR Checkout Visa/Mastercard option.

3. Choose a saved card by clicking on it, or add the card you want to use to withdraw money.

4. Put in the necessary sum. The fee amount and the credited amount are displayed.

5. Examine the data in the confirmation window with great care. Enter both the authentication code and the code that was sent to your email. If everything is in order, click "Confirm withdrawal request".

Within 48 hours, the system processes the request for a fund withdrawal. A simple and quick way to convert your cryptocurrency profits into fiat money is to use Checkout for withdrawals. Quickly and safely take out cash while you determine how comfortable you are!

How to Sell Crypto via P2P Express on WhiteBIT

Sell Crypto via P2P Express on WhiteBIT (Web)

1. Select the option by going to the home page’s balance menu.

2. Choose the main balance or the total (there is no distinction between the two in this instance).

3. The "P2P Express" button will then appear. For the exchange to be successful, you must have USDT on your balance. 

4. Depending on your browser settings, the page might appear like this.

5. A menu containing a form will appear after you click the "P2P Express" button. Next, you must indicate the amount of the withdrawal as well as the specifics of the UAH card that a Ukrainian bank will use to receive the funds.

If you already have a saved card, you don’t need to enter the information again.

Additionally, you have to read the terms and conditions of the service provider, check the box confirming that you understand and accept the service provider’s terms of use, and consent to the transaction being handled by a third-party service provider outside of WhiteBIT.

Next, press the "Continue" button.
 
6. You must verify the request and ensure that the data you entered is correct in the ensuing menu.

7. After that, you must click "Continue" to complete the operation by entering the code that was sent to your email.

Enter the code from the authenticator app (like Google Authenticator) if you have enabled two-factor authentication.

8. Your request will therefore be sent for processing. Typically, it takes a minute to an hour. Under the "P2P Express" menu, you can see the transaction’s current status.

Please contact our support team if you run into any problems or have any inquiries about P2P Express. In order to accomplish this, you can:

Send us a message through our website, chat with us, or send an email to [email protected].

Sell Crypto via P2P Express on WhiteBIT (App)

1. To utilize the feature, select the "P2P Express" option from the "Main" page.

1.1. Additionally, you can access "P2P Express" by choosing USDT or UAH on the "Wallet" page (screenshot 2) or by accessing it through the "Wallet" menu (screenshot 1).


2. A menu containing a form will appear after you click the "P2P Express" button. For the exchange to be successful, you must have USDT on your balance. 


Next, you must indicate the amount of the withdrawal and the specifics of the UAH card of the Ukrainian bank to which the money will be credited.

If you have already saved your card, you don’t need to enter the information again.

Along with reading the terms and conditions from the service provider, you also need to check the box confirming.

Next, press the "Continue" button.

3. You must verify the request and ensure that the data you entered is accurate in the ensuing menu.

4. The next step is to confirm the operation by clicking "Continue" and entering the code that was sent to your email.

You also need to enter the code from the authenticator app (like Google Authenticator) if you have two-factor authentication enabled.

5. Your request will therefore be sent for processing. Usually, it takes a minute to an hour. The "P2P Express" menu at the bottom of the page allows you to check the status of a transaction.

5.1. Go to the Wallet section of the WhiteBIT app and choose the History menu to view the details of your withdrawal. You can view the details of your transaction under the "Withdrawals" tab.

Frequently asked questions 

How to calculate the fee for the withdrawal and deposit of state currencies?

Different strategies are used by payment service providers on the WhiteBIT cryptocurrency exchange to impose fees on users who withdraw and deposit state currency using bank cards or other payment methods.

Fees are separated into:

• Fixed in terms of state money. For instance, 2 USD, 50 UAH, or 3 EUR; a predetermined portion of the total transaction value. For instance, fixed rates and percentages of 1% and 2.5%. For example, 2 USD + 2.5%.
• Users find it difficult to determine the exact amount needed to complete the operation because fees are included in the transfer amount.
• Users of WhiteBIT can add as much as they’d like to their accounts, including any relevant fees.

Note: Users find it difficult to determine the exact amount needed to complete the operation because fees are included in the transfer amount. Users of WhiteBIT can add as much as they’d like to their accounts, including any relevant fees.
 

How does USSD feature work?

You can use the WhiteBIT exchange’s ussd menu function to access certain options even when you’re not online. In your account settings, you can activate the feature. Following that, the following operations will be available to you offline:

• Balances the viewpoint.
• Money movement.
• Swift asset exchange.
• Locating a place to send a deposit.

 

For whom is the USSD menu function available?

This function works for users from Ukraine who have connected to the services of the Lifecell mobile operator. Please note that you need to enable two-factor authentication to use the feature.